Support Plans

Compare our Support Plans below, and learn more about each feature service via the corresponding numbered tabs below the table.

Need more support hours? Custom Support Plans are available.

Support hours
3 month expiry
System backup
System maintenance & optimisation
System error monitoring
Half price meetings
Discount on
Time Pack purchases
System health report
New feature early access
QuivvyTools access
Price ex VAT
Let's go!
Solo
1 hr
£159
per month
Partner
2.5 hrs
5%
6 months
£319
per month
Premier
5 hrs
5%
3 months
£589
per month
Platinum
10 hrs
10%
1 month
£9 per user
£999
per month
Platinum Plus
15 hrs
10%
1 month
£9 per user
£1499
per month

Need more support hours? Custom Support Plans are available

System backup

An essential service.

All your Podio data will be backed up automatically via our Future Solutions AI user profile.  Backups include all app and item data, files and attachments, tasks and comments.  Deleted data is able to be restored/replicated if has been included in a backup cycle.

Support Plan includes cover for a single organisation in Podio.  Additional organisations can be added for £30 each per month.

Time spent on restoration is deducted from your inclusive support hours.

System maintenance & optimisation

To keep your systems running smoothly, we will monitor, identify, investigate and resolve any issues we detect, and advise you further if required.

Time spent is deducted from your inclusive support hours.

System error management

We will monitor your system for systemic processing errors.  Wherever possible, we will investigate and resolve them on your behalf.  

Time spent is deducted from your inclusive support hours.

Half price meetings

Ad-hoc and scheduled meetings are charged at half rate for Support Plan Clients, so a 30-minute meeting will only lead to a 15-minute time deduction.  Time spent is deducted from your inclusive support hours.

Discount does not apply to workshop or active development sessions and is at our discretion.

Support hours

Support hours cover access to all areas of our expertise, including consulting, system design, data architecture, development, testing and more.

Any additional support hours used above your Support Plan allowance are charged at our Additional Support Hours rate.

For larger or one-off projects we recommend adding a Time Pack to your Support Plan.

Unused support hours expire after 3 months.

Discount on TIme Pack purchases

If you’re on a qualifying Support Plan, you will also receive a discount on any Time Pack purchases, giving you even better value.  We will send you a coupon code unique to your organisation that you enter at checkout to receive your discount.  Please contact us if you qualify and do not know what your coupon code is.

For larger or one-off projects we recommend adding a Time Pack to your Support Plan.

System health report

A detailed system health inspection and recommendations on optimisations and fixes.

Support Plan includes cover for a single organisation in Podio.  Additional organisations can be added for £20 each per month, or discounted to £10 if bundled with our backup service.  

Time spent on implementing recommendations is deducted from your inclusive support hours.

Michelle Horne

I LOVE this report! This is super helpful…and the errors report especially is epic!

New feature early access

As we develop new features, you will be get exclusive early access before they are released.

QuivvyTools access

QVT provides advanced comprehensive insight into the structural aspects of your entire Podio platform and Podio Workflow Automations.  On qualifying Support Plans, we are able to pass on a significant discount to the list price for full QVT access.

Time Packs

Buy bulk long lasting support hours to give you increased flexibility.  Great for projects and peaks in development needs.

Support hours
12 month expiry
Discounted for
Support Plan clients
Payment plans available
Price ex VAT
Let's go!
Small
10 hrs
£1,249
Medium
25 hrs
£2,999
Large
50 hrs
£5,699
XL
75 hrs
£7,999
XXL
100 hrs
£9,999

Unused Time Packs expire after 12 months

Standard terms and conditions apply

New Podio Builds

We love to help organisations discover the benefits of a holistic Podio platform, and can build it for you from the ground up.  We manage this via a waterfall project management process, e.g. starting at pre-build scoping and design, then build, test and release.  We are able to work to a fixed budget so you know how much your platform will cost, giving you peace of mind and a known outcome.

Start
We can get you up and running with a basic Podio platform including some key features like a staff intranet and CRM for your organisation
£10,000
Inter
If you need some more advanced functions, we can build custom features unique to your organisation to automate your workflow
£25,000
Advanced
We can integrate your multi-functional Podio platform with other services you use through API connections to allow you to grow even further
£50,000
Major
We can transform your organisation into an information powerhouse, with advanced custom integrations, automations and reporting
£100,000

Prices and features are indicative and for for demonstration purposes only.  Please book a consultation with us so that we can discuss your exact needs and we can provide a customised quotation.

Podio Automation

ProcFu is a collection of hosted scripts to make Citrix Podio even better.  ProcFu greatly enhances the abilities of Podio Workflow Automation and the functionality of your Podio account.  We are able to provide our clients with access to our ProcFu account at discounted rates to those publicly available.

For more information about what ProcFu could do for you, go to the Procfu website or get in touch

Only pay for the months you use at the level that you use it – all the cost savings of changing plans, all the functions of higher plans, all automatic – no hassle!

Up To Calls Per Month
Equivalent Price Per Call
Price ex VAT
Level 0
100
FREE
FREE
Level 1
500
0.6p
£3 per month
Level 2
1000
0.5p
£5 per month
Level 3
2000
0.4p
£8 per month
Level 4
4000
0.3p
£12 per month

Higher levels available/automatically applied – contact us for details.

Please note: this service is only available to Future Solutions clients with an active Support Plan.

Web Hosting

Uptime
Website
Subdomains
Email Addresses
Databases
Storage Space
Monthly Bandwidth
Cores
Physical Memory
Virtual Memory
CloudFlare CDN
PHP
5.3, 5.4, 5.5, 5.6 or 7.0 POP3 / POP3-SSL
IMAP / IMAP-SSL
SMTP / SMTP-SSL
Spam Protection
MySQL 5.5+ Databases
PostgreSQL 9.3+
phpPgAdmin
Apache 2.2 Compatible
FTP / FTPS Access
cPanel Control Panel
Easy Web-Based File Manager
Shared SSL Certificate
DNS Management
24/7 Ticket Support
One Click Install Apps
Daily Backups Saved for 30 Days
Price ex VAT
Let's go!
Bronze
99.9%
1
5
10
5
10 GB
30 GB
1 x 2.1 GHz
0.5 GB
4 GB
+ £3 per month
£1699 per month
Silver
99.9%
5
10
25
25
50 GB
250 GB
2 x 2.1 GHz
1 GB
8 GB
£2499 per month
Gold
99.9%
Unlimited
Unlimited
Unlimited
Unlimited
Unlimited
Unlimited
2 x 2.1 GHz
2 GB
8 GB
£3999 per month

Other Rates

Please see our list of other rates that apply below

Price ex VAT
Buy It Now
Additional support
For Clients with an active Support Plan
£125 per hour
Additional support
For Clients without an active Support Plan
£150 per hour
Additional system backup
For Clients with an active Support Plan
£2999 per organisation
MySQL data hosting
£999 per month
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